Write a letter to Standard Chartered

I have made at complaint to Standard Chartered on March 2009. Below is the contain:-


Good day. Sorry have to drop you and email. Caused I have searched all around your website (Malaysia) and cannot get any email address can sent to.

I hope your can look seriously in my case. The story maybe a bit long.

I have brought "AMDuo" fund from your company and I have plan to redeem the fund from your company past 2 months. I have go to your branch, more than 3 times only can "success" to redeem it.

I have go to your branch at Bandar Puteri, Malaysia to redeem the fund. She claim that cannot proceed the process because based on the IC(Malaysia Identity Card) I have provided to her and she cannot find the record. So, she requested me to prove to her with the "Agreement" I have signed before. If not, she can't do anything.(If I have lost the document, can I still can take back my money? Why I just need to present my IC already can do the redeem at others bank in Malaysia, but not for your Standard Chartered Bank?)

So, I have come back to your branch second time with the "Agreement". I still failed to redeem it. This time, the reason given to me was I don't know the person in-charge. So, they need to get the information from the HQ and asking me to wait. But I can't caused I need to back to work. In my mind, what is the system your company have? Your system does not "link"? Now is the "cyber" world already, still doing your business in "traditional" way? I have really can't understand???

The third time i went back to your Branch and I have success to completed the form to redeem my money and your staff told me they will post to me within 2 week. Once again, I disappointed. I have wait almost 4 week with no feedback, no news.. nothing. So, I have call the branch. It take me half of day to get the line(I have call more than 10 times, most of the time are the phone ring until disconnected). What do you feel, if you are in my situation? After that, they are passing my call among of them. You know why? After I have explained to them, they said: "That is not my department to handle, I pass your line to respective department" and then others person said: " Your case not I in-charge". So, pass the line to another person. Hey... I just want to asking the status only. I just want to know when can I get my money only. Again, your system does not "link". I have only can go back to same person only? if the person in-charge was resigned or re-allocated position?

After long-long time explained. Finally, they told me I can go to the Branch to get my cheque on tomorrow(13th March 2009). When I get the cheque which have put inside the envelope. So, I quickly go to bank to bank-in. However, when I take out the cheque from the envelope, I found that, the cheque is not my name. So, I have rushing back to Bandar Puteri Branch again. After that, they give me another cheque which was under my name. How careless your staff doing theire job?

My nightmare was goes. The answer was NO. I have bank-in the cheque on 13th March 2009, Friday. I have check my Bank on Saturday, and the status shown is under "1 day flow". Until today, i check my with my Bank, the cheque was cancel(return). I really surprise, Standard Chartered Bank can simply cancel/return the cheque just like that without notice your customer? Until know, I have not yet receive any feedback from your Branch at Malaysia. If I have not follow up the status, I think until know I still don't know the cheque has been cancel/return.

Why Standard Chartered Bank always dislike give any feedback to customer? Why Standard Chartered Bank like to do thing without customer notice? Does you think that is the right way to give the services to your customer? Does me still can believe Standard Chartered Bank?

I appreciate Standard Chartered Bank can look seriously in this case. I have really disappointed with your company services.


Your reply and actions was very meaningful to me. Thanks.


UNTIL NOW, NO REPLY. NO FEEDBACK. NO RESULT. DO YOU STILL BELIEVE THEM????